bob's laurel loveseat
bob's laurel loveseat
They got here way faster than we thought which is awesome. Add practical style to your bedside witha nightstand. They told me I had to contact customer service and they could not simply exchange for the extra chair they had on the truck. What a rip off outfit this place is, which is my opinion, and my opinion is all that counts right now because I was lied to and they have not seen the end of me at all! Equal monthly payments required for 12 months. Link to a very similar product on the Bob's website below if you're curious about dimensions/product reviews. There were different style screws used to put it together and to top it off they didnt even screw the staircase to the bed which tips over. Paid for white glove delivery and set up. Ultra comfortable sofa with round arm rests, Extra Tall scale, perfect for people 6'3" and up, Unmatched quality and comfort with luxury in mind. I was also told that if say something happened to the loveseat and they no longer had that exact furniture around anymore including the color of it that they would give me an entire new loveseat and sofa because I should have a matching set! Can't trust answers. I cant even make stuff up like that!! Ten days later and no one has called and I am on the phone currently on approximately my 12th round of automation trying to get through to them. He said he could not make it up our hill because he would either need to back up or back down our hill and he was not experienced enough to do either, so he left! For more information about reviews on ConsumerAffairs.com please visit our Select a cover to add to your recently viewed list. A furniture technician came to inspect the accent cabinet in late February 2020 and determined the right-hand drawer was cut too short by about 1.5" inside, so the drawer does not slide properly along the casters. I get a big NO! I reported both issues immediately. I have not received the new slat yet. They got here way faster than we thought which is awesome. When customer service finally got us to someone who could help, they did NOTHING! Adding a business to Yelp is always free. They then informed me that they didnt have time to assemble. Its cheap furniture and its (lack of) quality does not make up for the inconvenience. I am 5' 4" and weigh only 120lbs so it wasn't my weight that created these problems. We had to buy a used recliner as my husband was recovering from rotator cuff surgery that was done on 12/14. I know exactly what I was told when I was suckered into spending my money on a warranty. x39.0"h, Double-picked blown fiber fill for improved shape retention, High grade foam seat cushions maintain their comfort and appearance, Premium grade fabrics and leathers tested to resist wear and fading, Special financing available using the La-Z-Boy Furniture Galleries credit card (only applicable in the United States), Customizable with your choice of fabrics and other upgrades. They claim that I wasn't home. I ordered a bedroom set 6 months ago and still have nothing! No furniture. Arm on the loveseat was broken at delivery so we had to have a tech come out to tell us it's not repairable and then had to order another loveseat too! Sit, stand or fully recline at the touch of a button. I couldn't even begin to relaxmore, What a great experience! Sectionals are like building blocks for adults. I went to the store and while they were shocked at the horrendous service, they still couldnt manage to resolve my issue today. I have a seam where the sewing of it ripped on my loveseat and I have the left side of my reclining electronic loveseat that no longer goes up after two years why, I dont know because Im not a mechanical engineer or anything like that, thats above my pay grade. Still have no couch but they did charge my credit card. Jan 2 I get a confirmation text that my deliver is scheduled for Jan 5, 2021 and then that same evening I get a text from the store manager that my shipment has been delayed and shes reschedule it to Jan 21. Buyer Beware. These options completely negate the frustration and inconvenience we have experienced and are still experiencing. BEWARE OF BOB'S FURNITURE. The drivers showed up with two small wrapped pieces that was not even mine, talked to their dispatcher who said the rest was coming in three weeks. There's amore, I am giving 5 Stars because of the in store staff and how great they were. Our delivery team does more than move furniture - theyre here to support customers and make the process of buying, selling and moving furniture easy. Minimum purchase may apply. Luckily, a manager at Chandler store (who was the only helpful one) arranged another delivery for an even exchange so we could have legs. I ran a furniture store for ten years and never had my delivery fleet make these kind of errors. Drawing inspiration from antique, weathered and distressed leathers, Sundance showcases this timeless look in a modern, versatile velvet. More phone calls and hours on hold for the salesman to tell us it's still backordered. Told delivery would be first week in December. Rest, relax, and repeat in style with ourduo recliners. i-Barnabas unique texture develops from the multi-color slub linen yarns that blend together to make this rich, i-Clean performance body cloth. THE STUFF IS JUNK. I said no this does not work for me and requested a refund. We requested our order be changed to delivery to make our lives easier and then were surprised to receive a text message from Bob's saying we had one week to pick it up ourselves at the Manchester, NH location. Comfort. Laurel loves to welcome with an eclectic look and relaxed personality. Save yourself the grief and go somewhere else. Our reclining sofas offer next-level comfort. We paid in full that day. He took photographs and measurements and assured me he would return with a new slat. I will make sure I review you everywhere so others can be warned. We value your privacy. The slub yarn adds an element of visual interest to the texture. As a result, we are told the next available date is December 17th. Every room has a story to tell. Included was delivery and set up. They gave us 2 sofas and said the loveseat would be delivered Nov. Stay away! Learn More .marketing-content-container .marketing-content-block p:not(.title) a {color:#fff}. I finally got ahold of someone and got a delivery date. And still no furniture. I have a broken table and chair pieces covering my dining room and they are unwilling to let me return the item or schedule a date they will replace it. A link has directed you to this review. Create a rich and cultivated mood, no matter where you live. High-end style and unexpected reclining power. Again, frustrating, but it happens. I was so disappointed and called to have the furniture recovered for Dec. 21. They wouldn't help us AT ALL even after ALL of their mistakes and delays. What I do know is what I was told when I was purchasing this warranty for this brand new furniture and the email that was sent to me regarding the coverage of these claims that I made now 2.5 years into purchasing the furniture. I tried to peel away but he was on top of me every single second I was in the store. The back frame cracked and their insurance wont do anything. Every delivery so far has included broken or scratched pieces; why would I want more? I have since bought my new furniture from another company. Dont waste your money here! I tried to return it to the store they said because of covid they can't take it and to call support. Happy to help you move this item out of our apartment into your moving vehicle. Our reclining sofas offernext-level comfort. I had to purchase a dresser on-line because of covid. Another 2 months and they deliver the WRONG color! With duo youll never have to sacrifice style for comfort. Over 90 years of experience goes into every La-Z-Boy product. California residents, please see the That's easy with our augmented reality app. Add flavor with tables in every shape and size. The after-sales service of this company is nothing short of atrocious. Go for what you love and what you love will be timeless! I had it less than two weeks and the bed frame broke. Its important to choose pieces that you enjoy.. She was polite and very friendly. Style with spaceto spare. It is a shame because I had intended to purchase more furniture from Bob's but this experience has led me to look into other furniture stores to furnish other rooms in my home. You get what you pay for! Virtually. The couch springs are broken and when I put in a claim they denied me. We got back on the phone to try to arrange for us to keep the both sofas we'd been using since Sept and get the loveseat that we'd been waiting on for OVER A YEAR and we were on hold for another extended period of time! When I received an email asking me to confirm delivery, I did not due to the unacceptable condition on the items. Banks dont even hold paper checks that long. They sent some guy out to look at the bed and he had some wood and screws and patched the bed. Who delivers a sectional in pieces???? La-Z-Boy has recliningand stationary styles too. Set the table in style with quality dining furniture perfect for every space. No furniture. Reflect your personality with striking accent mirrors. Entertain with cabinets perfect for servingand storing. A finely woven ground weave imitates a wool look with a soft, durable hand. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I heard enough compliments about Bob's furniture. They tell me not to confirm my delivery over email, and I do not. With clean lines and timeless details, these mid-century modern looks are here to stay. Finally two and a half weeks later our recliner is in, we're not even bothering at this point, back to renting a truck. Finally we get to speak to a manager. December 21st, another delivery team arrives, and again, they are very nice. I got a text that they were 8 MINUTES from my house at 3:18pm. We understood and had no issue at this point. It's a chair. Everytime I call the company they have you on hold for hours. They use a company that you will have to fill out 1 hr of online forms and submit pictures only To be denied 100% of the time. Wont even last a year and they will not ever honor the goof proof ever!!! Anybody that purchases the Bobs discount furniture warranty program with her sofa or loveseat or anything else Please beware! .marketing-content-container .marketing-content-block .title {color:#fff;}, Ready to see how this piece of furniture will look in your home? The delivery of our love seat got rescheduled to Christmas Eve! So, I sit and wait with no place to sleep and no access to my main bath. How do I know I can trust these reviews about Bob's Discount Furniture? The first delivery date was 12/5/2020. Are you looking for a furniture store that's easy to work with and has great customer service? Read all fine print. I filed a claim 3 days after receiving the furniture. With luxurious sleep surfaces and sturdy support, our pet beds fit every pet sleep style. I was given a guarantee and that was not meet. Price is firm as I'm selling this for 50% of what I paid for it. I hung up with her and called their main office and after talking with the rudest customer service rep I ever have. I texted the store and was told they could not help me. Includes our Limited Lifetime Warranty. The salesman was on me like GLUE. yours today. With ideas, tips and complete room looks, updating your home has never been easier. What a difference! I was reassured once again by a Customer Service Representative in July 2020 that the drawer would arrive in September 2020. Receive a personal style analysis with furniture choices just for you. They will not even accept the defective furniture for a refund. Its a recliner. We needed a ladder to get in and out of bed. Meet duo?. And I have a rocking chair. I am at my wit's end with this company and will never recommend this company to ANYONE. No hidden costs.. While setting up, they notice the bench is scratched and the table base is incompatible with the table top. We now have 7 pieces of furniture across the floor in varied states of completion and 4 of them are either scratched or broken. I paid for they protection on my furniture but cause I can't tell them how it broke they won't fix it or even come out to take a look at it and tell me I have to fix it myself cause they don't cover that. Create a restful retreat with a bed designed for comfort. Due to COVID delays, it was estimated the table would arrive mid-October. Discover the new look of reclining comfort with duo. With comfort and style our quality bedroom furniture is a dream come true. Bobs service is not only atrocious, but they dont care about their customers or their inconvenience. The company is great, the delivery men were awesome, and Ira the salesman was a sweetheart! The tonal allover texture on the face is enhanced by the soft marbling of the pattern and rich hues of color. Finally, I submitted a damaged item form via email after spending over an hour on the phone with customer service. It's both! With duo you'll never have to sacrifice stylefor comfort. Visited Bob's, found one we liked, and the salesperson Robert helped us purchase the table. Rest, relax, and repeat in style with our duo recliners. Show off your style inside and out withthese dressers. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. This is a review for mattresses in Mount Laurel, NJ: "Our delivery came today and the men that set it up were so nice and so polite! I immediately told her to cancel my order and credit back my credit card! I ordered a bedroom set OCTOBER 16. The salesman at the store was amazing too! A chair with room for two. Ordered $3300 worth of bedroom furniture. We confirmed the truck never came up the hill and the female office manager was able to back that out of the system. Seller's Notes: Moving sale! Take a seat and instantly relax in one of our comfortable upholstered living room chairs. Meanwhile, I'm sitting here on the floor waiting two extra days for another attempted delivery. NO IDEA WHEN IT'S COMING! Back to renting a truck. They rescheduled the items to be delivered on the 21st before calling me or responding to my text back to them. We ordered a sofa and a recliner on 21AUG2020 and were told we could pick up the sofa the following weekend. Our versatile sleepers provide comfort around the clock and sweet dreams through the night. I was extremely overwhelmed and felt forced into purchasing living room furniture I willmore, I've been reviewing businesses for over 10 years on Yelp. Waited 3 weeks, tried to get through on the phone to see when it would be in and nobody would answer. Every person in customer service gave me a different story. Awful experience beginning to end. The Jules Accent Cabinet that I purchased had a defective drawer that I discovered moments after delivery. Copyright 2022 Consumers Unified LLC. We scrambled to rent a truck for that weekend and THEN arrive to pick up.HALF OF OUR SOFA. Buyer beware not buy from Bob's!!! Watch out Bob's Furniture in Orland, I will be coming to visit you shortly, this week on my days off and I plan on Letting customers all know of this issue. They will not give a refund for defective furniture. Our content is intended to be used for general information purposes only. Youll be the first to know about our sales, new products, offers & more. Never going back to Bob's discount furniture. We leverage our knowledge of materials, construction, and style to bring our ideas to life. Also, the mattress acquired an indentation of about 2 inches. I will never purchase anything from them again and will tell everyone to stay away. Kristen Bell reveals her favorite style swaps and quick updates. One thing after another. We constantly had to reach out to them for updated potential receiving dates. No matter what yourstyle or budget, La-Z-Boyhas a sofa for you. We got rid of our old couch before the pick up so we had to cram onto literally half a sofa (which had two pulls in the stitching we had to fix since we weren't waiting for a new one). Just tap "View Virtually in your Space" and instantly see it in your home! In Sept 2020 we finally got a delivery. Enjoy double the comfort with our dualreclining loveseats. In tune with todays style our media consoles make a room. I would have to wait another 5 days got that. Now it's 1/4/21. They said it was on the list to arrive that first Friday for me to pickup and they'd call. I purchased two products from Bobs: a headboard and a sofa. I will never order anything from them again! Midland is a modern tweed with multi-color yarn and beautiful chenille, which provides this fabric with a soft hand and sophisticated texture. Our sectional sofas and couches add space to your home. December 17th, the delivery team arrived and was very nice. I feel so burned by Bob's that I don't want to start all over looking again. Its almost impossible to get through with them on the line. Dec 16 Called and tried to reschedule the delivery. I will not be purchasing any more furniture from Bob's Discount Furniture because of the company's lack of true customer support and its failure to resolve a small manufacturing defect. Spice up your dining table with chairs inevery style. I'm a handicap woman. She never once apologized for what happened and did I mention she was so rude!! Its all about the unexpected details. I'll make this short and sweet. Key things I would like to highlight.more, I just turned away $2,600 in bedroom furniture. When I purchase mine and spent I think $400 on it for the four year program, I was told by the salesman that everything is 100% covered except for say the wear and tear on the cushions as far as them wearing out. Well shame on me as I did read reviews on Bob's and still gave them a shot. Very informative and very patient. Ordered a couch in November. Power. Pretty sure these reviews are fake. Only much more comfortable. All Rights Reserved. What a joke!!!! I would say that Bob's communication was awful but there was NO communication AT ALL and that was our issue. We can't get hold of a manager. Style. Sofa sets are the center of your living room. They brought in the boxed bench and 4 wood chairs. Waited until Saturday to open the box, the dresser drawers only open half way!! Place a glass or serve up style with decorative accent tables. My couch was simply sat on 1 year with no breaks, rips, stains or tears yet they refuse to fix the cushions that are flat. bob's discount furniture Mount Laurel, NJ, Bobs Discount Furniture and Mattress Store, Raymour & Flanigan Furniture and Mattress Store. As of 12/27 (10 days later), I have still not heard back. Transferred to multiple people. ** answered all my questions and was very informational about the different pieces of furniture I was looking at. Our expert designers will guide you through every step. No drawer to date and now I have been informed the drawer will arrive in late January 2021. *On online or in-store purchases made with your La-Z-Boy Furniture Galleries credit card. That was three months ago. I was told any mechanical issues of motor is going out or anything like that are covered. After spending almost an hour on the phone (the store manager was kind and helped me call them directly) with April, then with Kevin, I was told we had two options: wait an indefinite amount of time for a replacement or take a store credit for another item. I call the store later that week to see when the replacements will arrive, and they are unsure due to delays but anticipate mid February. They couldnt reschedule until the end of Jan because the product is not available. They sold the furniture that I already paid for to someone else! Definitely will come back to this store in the future !". No table, no one to talk to, yet they have my money.for 3 months they've had my money. The one male store manager kept making excuses for the rotten delivery service, which neither of us cared to listen. The perfect neutrals of Smoke, Charcoal, Taupe and Indigo are offered in this body cloth. Complete your look with our eclectic line of lamps. Oh, and the Mattress included two huge pieces; it was a little like "the Princess and the Pea". ROBERT SHARP, what a great shopping experience. Have a happy new year Bobs furniture!!!! I couldnt be more dissatisfied and disappointed. Customer service is the worst and quality is yet to be determined. The 2 amigos that delivered it, whom could barely speak ANY English recommendedmore, Furniture StoresCarpetingMattresses$$Stratford, Stopped in yesterday to browse the furniture selection and they went above and beyond to make suremore, july 4th dont buy anything from raymour and flannigan they lie to you and gove you used furnituremore, Bottom Line: A beautiful store full of transitional home dcor and furniture. What are people saying about mattresses in Mount Laurel, NJ? We like the furniture, but to count on the delivery service is a mistake. Due to COVID-19, there were apparently significant delays in the parts department, which was understandable during the spring 2020. Designed to work overtime, these stylesmean business. I called the store and spent 30 minutes trying to speak with customer service. duo has a lot to love. Its location on this page may change next time you visit. Create a look all your own. Super nice guys and did an amazing job! I waited for 1 piece to deliver and truck never came and no one called! If I don't select one before January 28th then their offer is withdrawn. Entertain with cabinets perfect for serving and storing. We were told back in the beginning of October by Bob's to call for compensation after the entire endeavor that just happened over 4 months had ended and we finally have our furniture. It's easy to create a look you'll love with our FREE Design Services. Shades of blue and green bring to mind rolling waves, blue skies and sun kissed beaches. Love to lounge? La-Z-Boy Privacy Notice, 80.0"w I loved the look, and it was so comfortable. Dream bigger. They make what we do possible. Designed to work overtime, these styles mean business. Because how your furniture is made matters. From casual to contemporary, comfort never looked so good. Selling an Bob's Furniture sleeper sofa in like-new condition. Multiple phone calls and hours on hold we are told there was a delay. 2 more months go by. Its a chair. Went to the store and picked it up night before Thanksgiving. I looked for months for a new sectional and found the Avenger recliner sectional at Bob's. Woodstock is a 100% polyester chenille body cloth/texture design that is great for any frame, especially motion. Thanks for reading! Create a one-of-a-kind room with our Urban Attitudes collection. I have to go to store to find out delivery gets changed. First of all I bought furniture in October and still have not received the complete set to this day. After 4 calls to Customer service, we were told it would be April until they had available. Bob's finally agreed to exchange the mattress but have given me a time restrain. I purchased multiple pieces of living room furniture from Bob's Discount Furniture in January and February 2020. Terrible customer service. I have been told 4 different delivery dates. I went to store and asked for my money back. I was excited to see that Ballard Designs was located in the King of Prussia mall because I've beenmore.
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